Head of User Research-ACAS
Government Digital & Data -
Head of User Research
Advisory, Conciliation and Arbitration Service
Apply before 11:55 pm on Monday 13th May 2024
£55,755 - £66,186
National: £55,755 £62,016; London: £59,925 £66,186. Civil Service Pay policy will apply.
A Civil Service Pension with an average employer contribution of 27%
Job grade
Grade 7
Business area
ACAS - Digital Data and Technology
Type of role
Business Management and Improvement
Digital
Other
Working pattern
弹性工作,全职,工作分担,兼职,压缩时间
Number of jobs available
1
Contents
Location
Any Acas Office With an element of working from home. 请注意,这个职位只能在英国工作,不能在海外工作. 在申请过程中,您将被要求表达一个地点偏好. 非正式的混合安排是可用的,家庭和工作场所之间的平衡需要得到直线经理的同意,以实现协作之间的适当平衡, in-person engagement and flexibility. There will be travel to other Acas offices
About the job
Job summary
- 领导一个用户研究团队,提供高质量的研究,支持Acas的战略目标
- Advocate for the user, by presenting compelling evidence from user research within Acas to senior management and relevant external audiences; and making sure the insight the team produce is widely shared and used in decision making
- Ensure user research processes are robust, 通过制定和维护用户隐私和研究道德的高标准
- Foster a culture of collaboration, continuous learning, 以及在用户研究团队和更广泛的社区中发展能力的创新
Job description
- 协调跨多个项目的研究,确保用户研究人员遵循最佳实践并符合专业标准
- 在整个用户研究团队和社区中建立和发展用户研究人员的能力和卓越性
- 鼓励其他人采用用户研究实践,并利用客户反馈和见解,对Acas的产品和服务做出基于证据的决策.
- 为用户研究过程的各个方面制定用户研究指南, including GDPR, ethics and consent
- 确保用户研究人员分享见解,并建立一个单一的以用户为中心的不同用户群体的图片
- Stay informed about industry trends, best practices, and emerging technologies related to user research
- 根据反馈和不断发展的方法,实施和支持对用户研究过程的改进
- 促进所有Acas数字产品和服务的良好实践方法和技术
Who we are
Acas的存在是为了让每个英国人的工作生活更美好. 我们是职场事务方面的专家,我们是公正的,所以我们不站在任何一方. 这意味着我们正在为每个人努力,帮助预防和解决工作场所的问题.
Acas通过提供信息帮助雇主和雇员, advice, training, 调解和其他防止或解决工作场所问题的服务.
Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards – Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations. Acas致力于提供服务和制定政策 拥抱多样性,促进机会平等,消除非法歧视.
Person specification
Technical
Essential Criteria:
- 规划和协调跨多个项目的用户研究-领导
- Designing and creating surveys, card sorts, 树插孔和其他类型的数据收集活动进行识别, sort & theme user feedback.
Experience:
Essential criteria:
- Experience of building and developing capability and excellence across a user research team and community; line management experience -Lead
- 在多个敏捷和数字项目中领导用户研究团队的经验
- 有与产品经理和服务负责人合作确保产品目标实现的经验
- 具有广泛的用户研究方法、工具和技术的知识和经验.
- Experience managing user research consent, GDPR和制定研究伦理和隐私标准
Behaviours
在选择过程中,我们会根据以下行为对你进行评估:
- Leadership
Technical skills
在选择过程中,我们将根据以下技术技能对你进行评估:
- 规划和协调跨多个项目的用户研究-领导
- Designing and creating surveys, card sorts, 树插孔和其他类型的数据收集活动进行识别, sort & theme user feedback.