二线支持工程师

You will be collaborating with third parties to resolve issues, 标准化, 自动化流程, and formalising procedures for efficient service delivery.

你要做什么:

• 负责二线的支持工作, 无论是面对面的还是通过微软团队远程的, 电话, 远程访问工具.
• Identify areas for improvement within Service Delivery via automation and standardisation.
• Assist in planning, executing, and seeing Technology Service projects through to completion.
• Produce clear and precise documentation, including training materials, for multiple systems.
• Take ownership of technical problems and see through to resolution even when passed to third parties.
• Liaise with other members of the team for support and escalation, providing adequate and accurate information to discuss and review escalated calls.
• 安装、维护和支持新的应用程序.
• Review services, application delivery, and patching processes.
• 管理备份和恢复操作.
• Collaborate with various business and technical teams to enhance overall service delivery.

你已经拥有的:

• Excellent customer service and communication skills, with the ability to explain technical issues to non-technical customers.
• Extended administration and troubleshooting experience of the following systems: Azure/Active 目录, 组策略, 女士交流, SharePoint, Office 365, VMWare vSphere, 和地平线视图客户端.
• Automation through use of PowerShell, coding and APIs, including read, write, and debug skills.
• 对自动化软件有一定的了解和兴趣.e.， Jenkins, AdTempus等.
• 优秀的问题解决和分析能力, evident via work experience or technical qualifications.
• 积极的信息技术知识, and a passion for keeping up to date with the latest technologies.
• Desire to learn new skills and progress professionally.
• Ability to work under own initiative as well as part of a team.
• Ability to quickly learn and adapt to new systems and technologies, ensuring minimal disruption to service delivery and maintaining high levels of productivity.
• Experience in troubleshooting desktop and system problems, 诊断, 解决硬件/软件问题. 熟练操作Windows Server和Windows 10/11.
• 事件和问题管理经验, provide effective solutions and workarounds to incidents and problems.
• Capability to prioritize and man年龄 multiple open cases and small projects simultaneously.
• Solid understanding of network infrastructure and protocols. 有使用网络故障排除工具的经验.
• Experience with backup and recovery solutions and strategies.
• Basic knowledge of database man年龄ment systems (SQL, MySQL).
• Strong experience with cloud services, including cloud migration projects.
• Knowledge of ITIL best practices and experience in an ITIL-based environment.

全球最大的博彩平台:

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, 来自专业理财顾问, 向几乎没有经验的DIY投资者开放. 我们有超过503个,000 customers using our award-winning platform propositions to man年龄 assets totalling more than £80.30亿年. 我们的客户把他们的投资托付给我们, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell现在是富时250指数成份股公司.

Headquartered in 全球最大的博彩平台 with offices in central London and Bristol, we now have over 1300 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years.

There are opportunities for growth and professional development for employees wanting to progress within their career including induction training and our study support scheme which is part of our benefits pack年龄.

There is an active programme of social events throughout the year, which are open to all employees.

In return we will provide all the training and support you need to develop within your role. 

作为你辛勤工作的回报，你将得到:

• Generous holiday allowance increasing up to 31 days with service, plus bank holidays
• 假日买卖计划
• 休闲着装要求
• 酌情而定的奖金
• 供款养老金计划
• 医疗现金计划
• Dedicated time for proof-of-concepts and assessing new tech
• 支持 to attend conferences, events, and meet-ups
• 即赚即买股份计划
• 免费年度股份计划
• 有资格的有偿学习支持
• Enhanced maternity/paternity scheme from day one
• 自行车的贷款
• 季票借阅门户
• PMI和牙科折扣
• 免费的健身房
• Paid volunteering opportunities, free social events and more

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. 这就是我们提供混合工作模式的原因, where you'll spend 50% of your time in the office each month. 对于新团队成员, the first month will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

我们没有种族歧视, 性, 性别认同, 性取向, 年龄, 怀孕, 宗教, 身体和精神残疾, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.